Terms And Conditions

Overview

Welcome to SyncTools.AI (the “Platform”), operated by Synctools Pte. Ltd, a company incorporated in the Republic of Singapore, with its registered office at 68 Circular Road #02-01, Singapore (049422).

These Terms and Conditions (“Terms”) govern your access to and use of the Platform, including all related services, features, content, applications, and tools (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

For questions about these Terms, contact us at legal[at]synctools.ai.

Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

• “Account” means the user account created to access the Services.
• “Authorised User” means any individual granted access to the Services under your Account.
• “Customer Data” means any data, content, or information uploaded, submitted, or transmitted by you or on your behalf through the Services, including but not limited to financial, transactional, and accounting data.
• “Free Plan” means the tier of the Services offered at no charge, subject to usage limitations as described on our pricing page.
• “Paid Plan” means any subscription tier requiring payment of Subscription Fees.
• “Services” means the SyncTools.AI platform, including data integration, syncing between third-party applications, and AI-powered accounting automation features.
• “Subscription Fees” means the fees payable for a Paid Plan as set out on our pricing page.
• “Subscription Term” means the duration of your Paid Plan (monthly or annual), including any renewal periods.
• “Third-Party Services” means any external applications, platforms, or services that integrate with or are accessible through the Services.

Eligibility and Account Registration

Eligibility

The Services are available to individuals and entities worldwide. By using the Services, you represent and warrant that you have the legal capacity and authority to enter into these Terms. If you are using the Services on behalf of a business entity, you represent that you have authority to bind that entity.

Account Registration

To access the Services, you must create an Account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. You must notify us immediately at support[at]synctools.ai if you become aware of any unauthorised use of your Account.

Account Security

We are not liable for any loss or damage arising from your failure to maintain the security of your Account credentials. You agree not to share your Account with any person who is not an Authorised User under your subscription plan.

Description of Services

Core Services

SyncTools.AI provides data integration and syncing between third-party applications, as well as AI-powered accounting automation. The specific features available to you depend on your subscription plan (Free Plan or Paid Plan).

Free Trial and Free Plan

We offer a free trial period and/or a Free Plan that allows you to evaluate the Services with limited functionality and no credit card required. The duration, features, and limitations of any free trial or Free Plan are as described on our website and may be changed at our discretion.

Service Availability

We Endeavor to make the Services available on a continuous basis but do not guarantee uninterrupted or error-free access. We may suspend, modify, or discontinue any part of the Services at any time, with or without notice, for maintenance, upgrades, security, or other operational reasons. We shall not be liable for any downtime or service interruptions.

AI-Powered Features

Certain features of the Services use artificial intelligence and machine learning. While we strive for accuracy, AI-generated outputs may contain errors or inaccuracies. You acknowledge that AI-powered features are provided on an “as is” basis and that you are responsible for reviewing and verifying all outputs before relying on them for accounting, financial, or business decisions.

Partner Programs

If you participate in a SyncTools partner program, your participation is subject to separate commercial terms or a Partner Agreement provided to you at the time of enrolment. In the event of any conflict between these Terms and the applicable Partner Agreement, the Partner Agreement shall prevail to the extent of the conflict, solely with respect to matters covered by the Partner Agreement.

Third-Party Services and Integrations

Third-Party Connections

The Services integrate with Third-Party Services. Your use of any Third-Party Service is governed by that provider’s own terms and conditions and privacy policies. We are not responsible for the performance, availability, accuracy, or content of any Third-Party Service.

API Access and Data

By connecting a Third-Party Service to SyncTools.AI, you authorise us to access, retrieve, and process data from that Third-Party Service on your behalf, in accordance with the permissions you grant. You represent and warrant that you have the necessary rights and authorisations to share such data with us.

Changes to Third-Party Services

Third-party providers may modify, restrict, or discontinue their APIs or services at any time. We are not responsible for any loss of functionality in our Services resulting from changes made by Third-Party Service providers.

Subscription Plans, Fees, and Payment

Details of our Free Plan and Paid Plans, including features and pricing, are available on our website. We reserve the right to modify our plans, features, and pricing at any time. Changes to pricing will not apply to your current Subscription Term but will take effect upon renewal.

Subscription Fees are processed through our third-party payment processors. For direct customers, payments are processed by Stripe. For customers subscribing through the Shopify App Store, payments are collected by Shopify and remitted to us in accordance with Shopify’s standard billing procedures.

Paid Plans are billed in advance on a recurring basis (monthly or annually, depending on your selection). Your subscription will automatically renew at the end of each Subscription Term unless cancelled prior to the renewal date.

All Subscription Fees are exclusive of applicable taxes unless otherwise stated. If a payment fails, we may retry the charge and/or suspend your access to the Paid Plan features until payment is received.

Refund Policy

Because we offer a free trial and/or Free Plan that allows you to evaluate the Services before committing to a Paid Plan, all purchases are final and non-refundable, except as expressly set out in this section or as required by applicable law.

If you cancel your Paid Plan during a Subscription Term, you will retain access to the Paid Plan features until the end of the current billing period. No pro-rated refund will be issued for the remaining period, and no further charges will be made after the current billing period ends.

If we are unable to provide the Services to you for reasons attributable to us, you may be entitled to a pro-rated refund for the unused portion of your Subscription Term. Such refunds are granted at our sole discretion on a case-by-case basis.

UK and EU consumers may have statutory cancellation and remedy rights as described in applicable consumer laws. If you subscribed through a third-party marketplace or platform, all refund and billing requests must be directed to that platform according to its policy.

Customer Data and Privacy

You retain all rights, title, and interest in your Customer Data. By using the Services, you grant us a limited, non-exclusive, worldwide licence to access, process, store, and transmit your Customer Data solely to the extent necessary to provide the Services and as described in our Privacy Policy.

We process personal data in accordance with our Privacy Policy. We implement commercially reasonable technical and organisational measures to protect Customer Data from unauthorised access, loss, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

You may request export or deletion of your Customer Data at any time by contacting support@synctools.ai.

Acceptable Use Policy

You agree not to use the Services to violate laws, upload malicious code, gain unauthorised access, reverse engineer the Services, transmit spam, interfere with performance, resell the Services without consent, or use automated scraping except through published APIs.

We reserve the right to suspend or terminate your Account if we reasonably believe you have violated this Acceptable Use Policy.

Intellectual Property

The Services, including all software, algorithms, designs, text, graphics, logos, and other content (excluding Customer Data), are the property of Synctools Pte. Ltd. or its licensors and are protected by intellectual property laws worldwide.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes during your Subscription Term.

If you provide us with feedback, suggestions, or ideas regarding the Services, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use and incorporate such feedback without obligation.

Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with these Terms. Confidential Information excludes information that is public, previously known, independently developed, or required to be disclosed by law.

Disclaimers

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise.

We do not warrant that the Services (including AI-powered features) will be accurate, complete, reliable, or error-free. The Services are not a substitute for professional accounting, tax, financial, or legal advice.

We disclaim all liability for the acts, omissions, performance, or availability of Third-Party Services.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Synctools Pte. Ltd., its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages.

Our total aggregate liability to you for all claims arising out of or relating to these terms or the services shall not exceed the greater of: (a) the total subscription fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred Singapore dollars (SGD 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless SyncTools Pte. Ltd. and its directors, officers, employees, agents, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses arising out of or related to your use of the Services, violation of these Terms, violation of law or third-party rights, or your Customer Data.

Term and Termination

These Terms commence on the date you first access or use the Services and continue until terminated in accordance with this section.

You may cancel your Paid Plan at any time through your Account settings or by contacting support[at]synctools.ai. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your Account immediately without prior notice if you breach these Terms, fail to pay fees, we are required by law, or we cease to offer the Services.

Following termination, you may request export of your Customer Data within thirty (30) days.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles. The courts of Singapore shall have exclusive jurisdiction over disputes, subject to applicable consumer protections.

UK and EU consumers retain mandatory local consumer law rights and may bring proceedings in their local courts where applicable.

Dispute Resolution

Before initiating formal proceedings, you agree to first attempt to resolve disputes informally by contacting legal[at]synctools.ai.

If unresolved, disputes may be referred to mediation under Singapore Mediation Centre rules, then arbitration under SIAC rules with seat in Singapore and language English, subject to consumer law exceptions.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice on the Platform at least thirty (30) days before the changes take effect.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance. If you do not agree, you must stop using the Services and cancel your subscription.

General Provisions

• Entire Agreement: These Terms, our Privacy Policy, and referenced policies constitute the entire agreement.
• Severability: If any provision is invalid, remaining provisions continue in full effect.
• Waiver: Failure or delay to enforce rights is not a waiver.
• Assignment: You may not assign these Terms without consent; we may assign in corporate transactions with notice.
• Force Majeure: We are not liable for delays caused by events beyond reasonable control.
• No Third-Party Rights: No third party may enforce these Terms unless expressly stated.
• Notices: Notices to us via legal[at]synctools.ai or post to 68 Circular Road #02-01, Singapore (049422).
• Language: English version prevails in case of conflicts with translations.

Contact Information

If you have any questions, concerns, or complaints about these Terms or the Services, please contact us: